26 October 2023
We would like to thank all patients for completing our Family and Friends Test during October 2023
During October we received 50 Replies
We would like you to think about your recent experience of our service
24 patients responded Extremely Good
22 patients responded Good
4 patients responded poor
Out of the 46 responses (extremely good or good) comments were, Receptionists very helpful, new Doctor very nice, Nurse friendly and blood test done well, lovely people could not wish for a better service
The 4 patients who responded poor, 3 comments were hard to get through on the phones and 1 comment very difficult to get an Appointment at times
We would like to thank you for your recent feedback regarding our new telephone system. This isn’t working as we had hoped, we apologise for any inconvenience . This is being looked into by our phone provider. We would like to thank you for your patience and understanding
During November we received 14 Replies
We would like you to think about your recent experience of our service.
7 patients responded Extremely Good 7 patients responded Good.
0 patients responded poor.
Out of the 14 responses (extremely good or good) comments were, Professionalism and Courtesy, Friendly and Helpful, Receptionist very professional.
We would like to thank you for your recent feedback regarding our new telephone system. This isn’t working as we had hoped, we apologise for any inconvenience. This is being investigated by our phone provider. We would like to thank you for your patience and understanding.