Please use this link to access all of our services: https://florey.accurx.com/p/C82008
Same Day Appointments
We are now live with our link to request a same day appointment. If you are unable to access this link please contact the surgery and we will advise you further.
The link will open at 8am. Please do not submit medical requests as admin requests, because these will be rejected.
Our Health Care Navigators will allocate your request to the most appropriate clinician to deal with your medical issue but if appropriate, you may be signposted to another health care service, such as CPCS (Community Pharmacy Consultation Scheme).
If you are booked a Telephone appointment, please be aware the the clinician will attempt to call twice, if both calls are unanswered you will need to rebook your appointment.
Routine Appointments
Use the online form between 8am – 6:30pm and select ‘I have a health problem‘ to request a non-urgent (routine) appointment. We aim to respond to requests within 24 hours (excluding weekends).
Alternatively, please call or attend the surgery if you need support submitting a request.
Our Health Care Navigators will allocate your request to the most appropriate clinician to deal with your medical issue but if appropriate, you may be signposted to another health care service.
Cancellations
If, before your appointment, you no longer need to see the clinician, then please ring the practice to let us know. We will then be able to offer your appointment to another patient.
Cancellations telephone: 0116 232 0088
Extended Access Appointments
This practice offers morning and evening appointments:
Tuesday, Wednesday & Thursday AM – 7:00am-8:00am
Thursday PM – 6:30pm-8:00pm
Out of Hours
If you need to speak to someone regarding an urgent medical issue when the surgery is closed, but its not an emergency, please call NHS 111 or visit their website for more information, www.nhs.uk/111.
If you need urgent mental health support you can contact NHS 111 and select the dedicated mental health option. If you find it difficult talking on the phone – you can now text 07480 635199, they will aim to respond within 12 hours.
Your right to privacy
Anything that is discussed with the Health Care Navigators or any other member of the team is treated in strict confidence. Please respect the privacy of others.
Chaperone Policy
All patients are entitled to have a chaperone present during any consultation, examination or procedure at Oakmeadow Surgery. Please see our full Chaperone Policy
Additional support
Please let us know if you need an interpreter or have any access or communication needs to help with your appointment.